Dear Valued customer,
In an attempt to organise & prioritise the flow of equipment in & out of our yards, we need to implement the following controls & procedures.
Returns will only be accepted if prior contact (min 24Hrs notice) has been made with your designated sale representative or the yard stock controller.
All return material must be correctly stacked, packed and strapped prior to loading, as stipulated within this document.
In addition, drivers must be made aware of where the equipment is going & what specific yard the equipment came from. (Prompt paper work processing.)
**All drivers must wear the correct PPE, Safety boots, Hi Vis Vest and Gloves**
Returns can only be made between the hours of: Monday ‐ Friday 07:00 – 16:00
11 Huntingwood Drive, NSW – All Scaffold returns Click for Directions – Clint Evans 0468 568 894
Drivers returning equipment must do so in a safe manner i.e. the equipment must be strapped & secured properly. Drivers must first make contact with our Dispatch office prior to unloading.
For your information we have attached an “Off Hire Pack” which has been designed to assist you with your returns. Briefly, the information covers aspects of Health & Safety, stacking procedures and examples of loads & directions to both yards.
Thank you in advance for your assistance, however please note that failure to comply in the above, may result in drivers being sent back, lengthy delays and extra charges being applied.
Delivery lead-time: 48hrs Minimum Notice
All deliveries are to be submitted via email to your nominated Uni-span Sales Representative, with Clint Evans firstname.lastname@example.org in copy (cc:). A minimum notice of 48 hours is required prior to scheduled delivery time. Please use the Uni-Span Stock Request Form. Please ensure all lists are legible. All Gear List Sheets need to be submitted before 12pm. Any sheets received after this time will be processed the next the business day.
The aim of this pack is to help ensure that the equipment is easily identified, documented, counted and returned in a clean & serviceable condition; stacked in the same manner as it was received in.
Transport is the responsibility of the customer, however on request, Uni-span can arrange collections using an independent transporter. Uni-span will not accept any liability whatsoever for non-performance and/or poor service by the independent transport company. These collections will be on charged at cost plus 15%.
** All drivers must wear the correct PPE and adhere to Uni-span’s Specific Site Instructions**
Return vehicle scheduling must be made at least 24hrs prior to arrival by contacting either Clint Evans or your relevant sales rep.
Scheduled returns will have priority over any returns that may arrive unscheduled. Unscheduled returns may be refused at the discretion of Uni-span and any associated cost incurred as a result will be charged to the customer. Uni-span reserve the right to reject any unscheduled return vehicle or if unsuitable details of the return site location (site contract) are not provided. (Ref: General Terms & Conditions item 33)
All equipment should be sorted, stacked & strapped (metal strapping) as per the information sheet attached. This is to ensure compliance with health & safety regulations and the safety of others on site and in our yards.
Loading and unloading is carried out using forklift trucks. Uni-span reserve the right to refuse to unload any vehicle deemed to be loaded in a manner likely to endanger our staff. Such loads may be returned to the site, at the cost of the client. Uni-span’s forklifts have a maximum load capacity of 3 tons.
Fair wear & tear is allowable, however all equipment should be returned in a clean & serviceable condition. All damages and cleaning charges will be notified in writing with photos attached. The equipment will be made available for inspection for a period of 5 working days from the processing of the return. After this time a damage or shortage invoice will be raised and sent out to the client. (Refer to General Terms & Conditions item 33).
Customers can obtain product identification sheets from our office; alternatively send a request to the following emails:
Any equipment not returned to Uni‐span will remain on hire. It’s the client’s responsibility to notify Uni-‐ span if additional vehicles are required. Uni‐span will not be held responsible for any equipment returned that does not belong to Uni‐span.
Specific site instructions
Uni-span regards health & safety in the workplace as a priority. Our policy is to provide for the health, safety & welfare of all employees & other persons affected by our operations. In order to achieve this, Uni‐span provides & maintains the following:
If the fire alarm sounds, leave the building/yard immediately via the nearest fire exit. Everyone on the site is required to assemble at the emergency assembly meeting point, which is located at the main gates. Do not leave the site unless you have been instructed to do so by the fire area warden. On arrival, please take note of the following:
All loose components to be stacked in pallets/cages/boxes available – these are not to be loose on the bed of a vehicle. It is advised that wooden planks are used when stacking in multi-prop pallets. All packs are to be strapped.