GDPR Policy 1.7.2020 v.1Contact: info@pilatessouthend.co.uk/07503022525 Data Purpose Lawful Basis - this describe the information we collect, the reason why and the lawful basis for collection.Name To keep accurate records ContractAddress To write to you ContractTelephone numbers To telephone you Legitimate interestE-mail address To e-mail you Legitimate interestAge To design fitness programme Legal/contractGender To design fitness programme Legal/contractDate of birth To design fitness programme Legitimate interestHealth history To ensure safety Legal/contractCurrent medical conditions To ensure safety Legal/contractCurrent fitness statistics To ensure safety Legal/contractExercise logs To measure progress/ensure safety Legal/contractHeight/weight/stats To measure progress/ensure safety Legal/contractThe data is processed, held and used by this company only.Data will not be transferred to third countries.Retention schedules.The data will be held for the duration of the membership and thirty days after the day of termination to enable members to renew if they so wish.Membership will deemed to have ceased if no contact is received for six consecutive months.We will retain data for longer periods upon written request of the client.Data will be retained at the request of any law enforcement or Government agency.Electronic data will be stored on removable storage and locked away at the administrative address.Some data exchanged via e-mail may be stored on our server supplied by www.unlimitedwebhosting.co.uk their GDPR information can be accessed at https://www.unlimitedwebhosting.co.uk/terms/privacy-policyOnly authorised staff will have access to the data.The removable storage will be password protected.The individual files will be password protected.All data will be electronic, where this is not possible, data will be held in locked files.Data is processed with the lawful basis of consent, legitimate interest, contract or legal necessity.The legitimate interest for collecting data is to provide a safe service and be able to make contact with you to discuss your services.The right to be informed – to know why we collect the data and what we do with it.The right to be informedThe right of accessThe right to rectificationThe right to erasureThe right to restrict processingThe right to data portabilityThe right to objectRights in relation to automated decision making and profilingFull information regarding your rights can be found at www.ico.org.ukWe do not use automated decision-making, including profilingYour personal data will be collected from:YouShared to us by third parties (e.g., your GP) with your consentRecords that we create in the duration of your membershipWe will retain written records of your consent to process your data where this is required.You have the right to withdraw your consent at any time.The data controller and the data processors work for this organisation and therefore do not require external contracts.Data is securely at the office premises of the business owner and on unlimited web hosting secure server.                                             Records of personal data breachesWe have no records of data protection breaches to display.We process information concerning your health so that we can safely offer an exercise service to you. Information regarding your health is securely stored and only used for the purposes of delivering an exercise programme that does not contraindicate your current health status.We request you health information directly from you in our PAR-Q assessment form but we may also generate information from observations at sessions. Where we require further information, we will request the consent and guidance of your GP (or other medical professional working with you) in order to deliver our programme. This information will only ever be used for the purposes or your safety. If it is unsafe for you to exercise we will have to decline our services to preserve your wellbeing.Your health information is extremely sensitive to you and will therefore only be used by us to provide a service to you.How to access your dataPlease make your request in writing, specifying the data you wish to access and allow 30 days from receipt for processing.If you wish to make a request in relation to your rights, please contact us via our website at www.pilatessouthend.co.uk or telephone 07503022525 or e-mail info@pilatessoutend.co.uk.ComplaintsWe hope that you do not have cause to complain, however, if you are dissatisfied with any aspect of our service, you can complain in writing or by telephone, please contact us via our website at www.pilatessouthend.co.uk or telephone 07503022525 or e-mail info@pilatessoutend.co.uk. We will try to resolve issues as quickly as possible

Terms of membership:

The free class is applicable for the first class. Once your trial has ended you have the option to pay per session or join as a member. If you do not wish to continue the sessions we will destroy you data within 30 days and no further agreement will exist between us. You are of course, welcome to rejoin at any time.

The free class is limited to one offer per person.

Your membership guarantees your place at your agreed class(es).If you wish to cancel a class at least 24 hours notice is required to enable others to book a space that week.Cancellations that meet these terms will be offered another day to “make up the class” or the session fee will be reimbursed.

Cancellations that do not meet these terms will not be eligible for reimbursement or in kind.If payment is not made in advance for the session or the membership your place will not be booked for forthcoming sessions.

You agree to follow the instruction of the class trainer at all times and any rules enforced by the venue or the insurer.

You agree to disclose any medical concerns, diagnosis or and safety concerns that may affect your ability to exercise.

You agree to inform the trainer of any changes to health or physical condition that may influence your ability to exercise.

You agree that you may be refused a session if the trainer considers it unsafe for you to exercise – this is for your own safety.

Drinks are encouraged in the session to ensure you remain hydrated.

You will be respectful of others during the class.Any disruptive behaviour will not be tolerated and you may be requested to leave the class should you exhibit behaviour which disrupts others.

COVID 19 SAFETY INFORMATION (face to face classes only) To keep you safe during the exercise classes, we ask you to adhere to the following class rules:If you are experiencing any symptoms of COVID 19 or have been in recent contact with someone who has tested positive then you must not attend class for the duration of your 14 day isolation period.Please ensure you have pre-booked your session.Please form a queue to enter the building and maintain social distancing whilst awaiting entry.Please enter and exit the venue wearing a face mask (unless you are exempt).Please sanitiser your hands on entry to the venue.We will scan your temperature on entry to the venue with a contactless thermometer. If your temperature exceeds 38c you will nor be able to enter the venue.If you require the bathroom please signal the instructor who will provide gloves and aerosol sanitiser and control social distancing for you to leave the room. Please use the sanitiser to clean surfaces you touch.Equipment will be sanitised before and after each use for your safety.Once allocated a mat, please stay on it for the duration of the session. Drinks are permitted next to your mat.Please follow the instruction of the trainer at all times