New Customer Registration Form
Street Address Line 2
Postal / Eir Code
Vet's Phone Number
YOUR DOGS DETAILS
If you own more than one dog please add your other dogs details in the box below
Breed of Dog
Dog's Weight Approx.
Dog's Birth Date
Does your dog have any known medical issues?
When was your dog last groom?
Does your dog have any behavioural issues that you are aware of?
If you own more than one dog please add your other dogs details below giving the information we require Dogs Name, Breed, Weight, Age, Behavioural / Medical issues if any etc.
If your dog has matts / tangles, we may not be able to brush the matting out - your dog may have to be clipped short - extra costs may be associated with matting due to the extra time taken to deal with it. Regular (4-6 weekly) appointments are recommended for dogs that become matted easily. We base our pricing on the complexity of the groom. You maybe asked to sign a waiver.
We do require at least 24 hours notice for cancellations & rescheduling. If you have not given us enough notice or you miss your appointment House Of Hounds will charge for the missed appointment. We may also ask for a deposit for any future bookings. Do you agree to this?
On our booking platform we use SMS & email messages for appointment confirmations / reminders all customers are included in this. We also run competitions, offers and discounts from time to time if you do NOT wish to be contacted for OFFERS please let us know.
Yes, contact me
No do no contact me for any marketing promotion
All dogs are required to be fully vaccinated, wormed and have received up to date parasite treatment There is a charge of €15 on top of your groom price if your dog has been found to have parasites as our salon will have to be treated.
As per our company Terms and Conditions. Under the Animal Welfare Act of 2013, we will not cause any unnecessary pain or suffering to an animal. If your dog is severely matted, we may have to shave off their coat.
Due to our health & safety policies, we are unable to cater for aggressive dogs. It is best if your Vet looks after aggressive dogs or those that become very stressed out during grooming.
If you need to cancel your appointment, we kindly ask you to give us a minimum of 24 hours’ notice. Failure to do so will incur a €10 charge.
Our booking system will send you an automatic reminder of your appointment. If you fail to show for your appointment you will be charged in full for the missed appointment.
We work to a very tight schedule. So, it is really important that you keep to your scheduled drop off and pick at specified times. We ask this in order to avoid affecting our service level to other clients. If you arrive more than 15 mins late for your appointment, we reserve the right not to carry out the appointment.
We ask you not to arrive early to collect your dog, as upon seeing you, your dog will get excited and if they are on the grooming table, we may have to complete the groom unfinished for safety reasons.
If you arrive late collecting your dog over our 10 min grace period there will be a €10 charge added to your groom price. This is at the discretion of the manager.
We make take photos of your dog for our online platforms, if you do not wish us to do so please let us know. We do not share any personal information.
By submitting this form you agree to House Of Hounds T&C's .
By registering with HOUSE OF HOUNDS you agree to our Terms
For Full T& C'S vist
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