Satisfaction Survey
Computer Sales & Services is very interested in your satisfaction. Please use this survey to evaluate CSS's performance on your recent contact with us. We will improve the areas where needed based on your feedback. This survey should take two-three minutes to complete.
Please choose the type of survey you are completing.
*
Sales
Service
How many times have you used CSS for this type of business?
*
First Time
2-10
10+
How long have you been a CSS customer?
*
First Time
< 1 Year
1-3 Years
3+ Years
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Service Responses
Service Date
*
-
Month
-
Day
Year
Date Picker Icon
Service Order Number
Can be found on paperwork
Technician
Dion
Ed
Mike
Ryan
Thomas
Don't Know
Prefer Not to Say
Technician's name
How was your service experience?
*
Very Satisfied
Satisfied
Somewhat Satisfied
Not Satisfied
N/A
Initial Contact (Receptionist)
Time to Answer Phone
Time on Hold
Time Spent Placing Service Request
Professionalism (Office Person)
Professionalism (Technician)
Knowledge (Technician)
Company showed a "Sense of Urgency"
Technician Understood Your Need
Time to Fix
Explanation of Resolution
Overall Service Quality
Comments specific to this service event
Please be specific.
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Sales Responses
Sale Date
*
-
Month
-
Day
Year
Date Picker Icon
Invoice Number
Sales Representative
Celeste
Cliff
Jeff
Larry
Don't Know
Prefer Not to Say
Sales representative's name
How was your sales experience with this transaction?
*
Very Satisfied
Satisfied
Somewhat Satisfied
Not Satisfied
N/A
Initial Contact (receptionist)
Time to Answer Phone
Time on Hold
Company Showed a "Sense of Urgency"
Time to Receive Quote
Professionalism of Sales Rep.
Knowledge of Sales Rep.
Sales Rep. Understood Your Need
Time to Receive Order
Price
Reason(s) for the decision to purchase from CSS.
Please be specific.
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Closing
Would you recommend Computer Sales & Services to your friends and colleagues?
*
Yes
Probably
Maybe
Unlikely
No
Overall Comments and Suggestions
Please leave your email address if you would like us to contact you regarding any questions.
Name:
Full Name
E-mail Address
Thank you for completing our survey.
E-mail
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