Customer Satisfaction Survey

Computer Sales & Services is very interested in your satisfaction. Please use this survey to evaluate CSS's performance on your recent contact with us. We will improve the areas where needed based on your feedback. This survey should take less than two minutes to complete.
Please choose the type of survey you are completing.*
How many times have you used CSS for this type of business?*

First Time2-1010+
How long have you been a CSS customer?*

First Time< 1 Year1-3 Years3+ Years

Closing
Would you recommend Computer Sales & Services to your friends and colleagues?*

YesProbablyMaybeUnlikelyNo
Overall Comments and Suggestions
Please leave your email address if you would like us to contact you regarding any questions.
Name

First NameLast Name
Name:
Full Name
E-mail Address
Thank you for completing our survey.
E-mail
example@example.com
Should be Empty:

	Very Satisfied	Satisfied	Somewhat Satisfied	Not Satisfied	N/A
Initial Contact (Receptionist)
Time to Answer Phone
Time on Hold
Time Spent Placing Service Request
Professionalism (Office Person)
Professionalism (Technician)
Knowledge (Technician)
Company showed a "Sense of Urgency"
Technician Understood Your Need
Time to Fix
Explanation of Resolution
Overall Service Quality

	Very Satisfied	Satisfied	Somewhat Satisfied	Not Satisfied	N/A
Initial Contact (receptionist)
Time to Answer Phone
Time on Hold
Company Showed a "Sense of Urgency"
Time to Receive Quote
Professionalism of Sales Rep.
Knowledge of Sales Rep.
Sales Rep. Understood Your Need
Time to Receive Order
Price

Service Responses