Dear Valued customer,
In an attempt to organise & prioritise the flow of equipment in & out of our yards, we need to implement the following controls & procedures.
Returns will only be accepted if prior contact (min 24Hrs notice) has been made with your designated sale representative or the yard stock controller.
All return material must be correctly stacked, packed and strapped prior to loading, as stipulated within this document.
In addition, drivers must be made aware of where the equipment is going & what specific yard the equipment came from. (Prompt paper work processing.)
**All drivers must wear the correct PPE, Safety boots, Hi Vis Vest and Gloves**
Returns can only be made between the hours of:
Monday ‐ Friday 06:30 – 14:30
28 Computer Road QLD – All Formwork returns Click for Directions – Craig Kelly 0419 182 425
Drivers returning equipment must do so in a safe manner i.e. the equipment must be strapped & secured properly. Drivers must first make contact with our Dispatch office prior to unloading.
For your information we have attached an “Off Hire Pack” which has been designed to assist you with your returns. Briefly, the information covers aspects of Health & Safety, stacking procedures and examples of loads & directions to both yards.
Thank you in advance for your assistance, however please note that failure to comply in the above, may result in drivers being sent back, lengthy delays and extra charges being applied.
The aim of this pack is to help ensure that the equipment is easily identified, documented, counted and returned in a clean & serviceable condition; stacked in the same manner as it was received in.
Transport is the responsibility of the customer, however on request, Uni‐span can arrange collections using an independent transporter. Uni‐span will not accept any liability whatsoever for non-performance, poor service or any independent transport company. These collections will be charged on cost basis. Trucks will be turned away if unsafe methods of unloading are required.
All equipment should be sorted, stacked & strapped (metal strapping) as per the information sheet attached. This is to ensure compliance with health & safety regulations and the safety of others on site and in our yards.
Loading and unloading is carried out using forklift trucks. Uni-span reserve the right to refuse to unload any vehicle deemed to be loaded in a manner likely to endanger our staff. Such loads may be returned to the site, at the cost of the client. Uni-span’s forklifts have a maximum load capacity of 2.5 tons.
Fair wear & tear is allowable, however all equipment should be returned in a clean & serviceable condition. All damages and cleaning charges will be notified in writing with photos attached. The equipment will be made available for inspection for a period of 5 working days from the processing of the return. After this time a damage or shortage invoice will be raised and sent out to the client.
Cleaning and Replacement Costs
Customers can obtain product identification sheets from our office; alternatively send a request to the following emails:
Any equipment not returned to Uni‐span will remain on hire. It’s the client’s responsibility to notify Uni-span if additional vehicles are required. Uni‐span will not be held responsible for any equipment returned that does not belong to Uni‐span.
Specific site instructions
Uni-span regards health & safety in the workplace as a priority. Our policy is to provide for the health, safety & welfare of all employees & other persons affected by our operations. In order to achieve this, Uni‐span provides & maintains the following:
If the fire alarm sounds, leave the building/yard immediately via the nearest fire exit. Everyone on the site is required to assemble at the emergency assembly meeting point, which is located at the main gates. Do not leave the site unless you have been instructed to do so by the fire area warden. On arrival, please take note of the following:
All loose components to be stacked in cages/boxes available – these are not to be loose on the bed of a vehicle. It is advised that wooden planks are used when stacking in multi-‐prop pallets. All packs are to be strapped.
Please ensure all ORMA panels are stacked ply side facing up with dunnage positioned between each pack of panels.