Fees are due at the time services are rendered unless some other arrangement has been made in advance. Payment may be made by credit card, cash or check. 24 hours notice is required to cancel or change appointments in order to avoid fees for the appointment, and as much notice as possible is appreciated.
If you have scheduled a phone consultation, please be prepared to pay at the time of the consultation by credit card, pay pal or mail a check in advance of the appointment so that I receive it before the appointment.
All fees paid are non-refundable. Payment for consulting services is for time spent in consultation, and as such, is not dependent on any future outcome or other factor. Payment for homeopathic remedies is not refundable per FDA guidelines, as homeopathic remedies may not be returned, even if unopened.
I make every effort to be very available to you for your questions and concerns as we cooperate to improve your health and well-being. I may be contacted by phone at (408)341-9191. I often reply within hours, and do my utmost to respond within 24 hours to every call. I generally leave a recorded message if I will be unreachable at this number for more than 24 hours, and if I will be gone more than 3 or so days, I generally have a colleague's contact information there for you to contact in my absence. If you are experiencing a medical emergency, dial 911. If you have symptoms which you feel need to be attended to immediately and you are not able to reach me, seek appropriate medical attention.
I may be reached by e:mail at firstname.lastname@example.org. I try to return emails within a few days. Clients who have regular follow up visits at least quarterly are free to contact my by email in between visits. These emails are not meant to replace regular visits where we have time to spend exploring your response to the remedy. These check-ins are merely to help keep the process moving along efficiently.
I am happy to answer your questions and respond to your concerns. If your situation requires a follow up or acute consultation, it should be clear to me within 10 minutes, and I will inform you and we can schedule an appointment in person or by phone depending on the situation. I do not charge for brief phone consultations with established clients.
Homeopathy can be beneficial for acute ailments and it is helpful to my understanding of your case if I hear about the acute ailments you experience. If you have an acute ailment, please record the type of symptoms and sensations you have. If the acute illness is impacting your ability to function normally or does not resolve promptly, please contact me.
Remote client consultations
Video conference consultations will be conducted using Skype, Google Hangouts or Facetime. If you intend to consult with me by video conference, please let me know at the time of appointment which platform you prefer.
It is very helpful if you will keep a simple journal in which you write down changes you observe in your condition, particularly in the symptoms we have discussed, but also any old symptoms you've had in the past which return, as well as any new symptoms that you don't recall having before. It is also helpful if you record any acute conditions you get such as colds, flu, sore throats, etc.
A restoration of health in the body takes a definite pathway, from the most recent symptoms back to previous ones and from the innermost vital organs of the body outwards to the least most vital ones. It is extremely helpful to following your progress if you are aware of your symptoms and can relate them to me clearly as they have occurred over the time since our last meeting.
Sometimes symptoms worsen slightly in response to a remedy before improving. This is called a “homeopathic aggravation”. If you observe this, do not lose heart, this is often a good sign that the remedy is well selected. This should not become unbearable, nor should it go on for more than several days. If you experience an increase of symptoms after taking a remedy, please let me know, and certainly if it is marked or if it continues more than several days, contact me so that we can decide on an appropriate response.
Privacy of information
Information that you share is confidential. You may be asked to sign a release form giving permission to share this information for specific purposes, such as cooperation with your other health care providers, consultation with other homeopaths in a supervisory or educational setting, or publication. Beyond what you authorize with specific permission, your information remains confidential to the extent required by law.
Please sign below, acknowledging that you have received a copy of these office policies and that you agree to the terms stated herein.